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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

I have only some pictures of the display, can you give us quotation ? If not, what else you must require ?

Sorry we could not quote based on just a picture, at least we need the measurement for each structure, thickness and quality requirements for the material, quantity required,the description for its usage, and the information of the product which need to be displayed.

I have a sketch,is it enough?

Ok, but please mark the related information as detailed as possible: the measurement and explanation, thickness and quality requirements for the material, quantity required,the description for its usage, and the information of the product which need to be displayed.

I have a concept design

Ok, but please note the related information as detailed as possible: the measurement, thickness and quality requirements for the material, quantity required, the description for its usage, and the information of the product which need to be displayed

I have drawings

That will be the best, and if the following information will be available, it will be perfect:
The product which need to be displayed
Packing details
Artwork if any label , graphic insert/paper, decal or printing is applied.
Pantone color number for silkscreen printing.

What should I provide if I need a display to be customized?

Please provide the following if you require a customized display unit:

1. The quantity possibly of your initial order.

2. A complete set of technical drawings will be the best for our quotation, production or understanding your requirements.

3. If you don't have the technical drawing, a concept (design) drawing of effect (or even a sketch) with critical sizes and explanation will be workable.

4. The details of your products to be displayed in the display unit: Shape, size, weight, material, picture etc., because we need to design/test the display based on the details of the products, a full set of samples of your products would be required  to test the display unit before we present you a final sample.

5. If your display need to be put on shelves, please provide us details of the shelf:  Shape, size, hole location for fixture, material, picture etc.

What information is needed for a quotation, and what’s the basic necessary information must be available for a quotation?

1. We need the measurement for each structure of each part,

2. thickness and quality requirements for the material,

3. Finish

4. Installing environment and details

5. quantity required,

6. the description for its usage, and the information of the product which need to be displayed.

7. Packing details

8. Artwork if any label , graphic insert/paper, decal or printing is applied.

9. Customer basic information, contact

10. Price term

How soon can I get the price (quotation ) ?

1. If detailed drawings are provided, or detailed information are all available for quotation, usually we could give price within 2 days,  will provide quotation sooner or later according to the actual situation of the job.

Many items or complicate items take relatively longer time.

Basic price (without packing details, or ex-work price) could be provider sooner.

Complete quotation (with packing details, weight, lead time for sample and production etc.) will take relatively longer time.

2.Information is not complete, quotation can be made without drawings, quote within 3 days.

3. Need to make design first and then give quotation, usually requires 1 week to give the quotation. Will provide quotation sooner or later  according to the actual situation of the job.

What are main products you can produce?

Acrylic display, display stand, display cabinet, cosmetic display, shelf pusher, PC products, PETG products etc.

What else you can provide ?

Plastic display, Injection products, PVC extrusion, PVC holder, wooden display, metal display etc.

What’s the MOQ of WEDAC production ?

Clear acrylic display: 100pcs

Colorful Acrylic display:500kgs

Sheet metal display stand: 100pcs

Injected plastic display: 1000pcs

What’s the usual packing way of different products ?

1. General packing: 1pc/PE bag/inner box, several pcs/Carton, or Several pcs in a inner box, then N boxes in a carton..

2. Bulk packing: N pcs in a carton, with some infilling.

3. Honeycomb carton, wooden crate, wooden cases, foam protector, wooden pallets, plastic pallets etc. for option.

What payment options does WEDAC accept?

WEDAC accepts payment of following:

1. T/T 50% in advance as deposit, and the balance after the copy of B/L.

2. LC at sight

3. Other payment way to be discussed and evaluated as per the detailed situation.

Lead time for sample and mass production: Sample 3-15 days, Mass production 15-50 days.

Expiry date of a quotation: Usually within 30 days only.

Sample providing cost:

Value ≤10 dollars, free, but courier charge should be responsible by the buyer.

Value >10 dollars, Sample cost=unit price x 3+courier charge should be responsible by the buyer.

If the product need to open mould , sample cost need to include the mould cost.

The buyer can use T/T, paypal, west union, moneygram,& any way to make the payment for sample cost.

Your price is high:

Yes, maybe our price is higher than some others, because we never use inferior materials or cut corners and turn out sub-standard goods , we never reduce the quality of our work to reduce the cost of our product ,we don’t want to spoil the market of our customer with bad products, we hope our client and us could be benefited together from the mutual business.

Can your quoted price be negotiated or reduced ?

Yes, sure, if the qty., spec. or terms & conditions etc. will be adjusted, or sufficient mutual understanding is established.

What about sample not approved?

We will rectify and provide a new sample again free of charge.

I have placed an order. Now what?

We will update you the production situation with pictures from the factory. We will follow up the production process and the quality of product, make sure everything meet your quality standard, make sure there’s nothing wrong before the goods leave our factory ! …….and you can expect to receive the goods ordered after the production time(stated in the order) and shipping time(by sea or air).

Will you update us the production situation with pictures after order placed?

Yes, sure. We will follow up the process of production and keep you updated.

How do you control the quality of the products?

We have 3 QCs, they inspect everything and everyday, every product will be inspected at the critical stage, such as, the raw material, semi-product, finished product, packing etc..

What about shipping and transportation ? Do you have a reliable shipping agent or forwarder ?

Yes we have reliable shipping agent & forwarder working with us for many years, they can always deliver the goods to your ports safely.

If we do FOB, do you accept designated forwarder ?

Yes, but the forwarder need to be approved by us too before we book space with them, in case the forwarder has unreasonable charge on us or we found problems with them, we have the right to request to change to a reasonable one, or recommend such one for you.

What about shipping documents?

Generally we will provide invoice, packing list and bill of lading as shipping documents, if the buyer need any other documents, please let us know in advance.

After receiving the goods, if damage or defective products are found, what should we do ?

Please take the pictures and send to us immediately, we will replace it in the next shipment.

If I place repeat order, can the price be less or just keep the same as the first order?

We will review the price based on the exchange rate of currency and the material /labor cost upon receiving the repeat order, and make the adjustment accordingly.

Are you factory/manufacturer or just a trading company ?

We are manufacturer but we can also do trading if necessary.

How many employees in total in your company ?

There’re 25 workers in the factory.

What’s your production capacity ?

About USD500000 for display production currently, but we can extend our production capacity quickly.

What’s your currently sales volume ?

USD3 Millions per year.

Why choose acrylic display ?

1.    During World Wall Ⅱ 1939-1945, as a special plexiglass, acrylic was firstly widely used as windshield for war planes and tanks, its service life was more than 10 years under severe environment.

2.    Acrylic has a high degree of transparency, and the rate of light transmission is up to 92-93%---higher than glass ! Therefore it has the reputation of “plastic crystal”.

3.    Its light looks soft , comfortable, and brilliant (like diamond) !

4.    It has excellent weather resistance, epically outdoor, ranking the top in the plastic. Good performance to high temperature, distortion temperature around 96℃1.18MPa. Good weather resistance, acid and alkali resistance , no phenomenon of yellowing and hydrolysis after years of exposure under sunshine and rain.

5.    Long performance life: Compared with other materials(such as PS, AS, PP etc.), three years longer performance life !

6.    Excellent anti-aging performance in the air: sampling experiment tested that: after 4 years of natural aging,acrylic product’s weightintensity of stretching, and light transmittance reduced a littlecolor turns a little yellowishcrazing resistance reduce apparent, however, anti-impact performance increased in stead, and other physic performance almost no change!

7.    It has a high degree of surface hardness and gloss,

8.    It has excellent & outstanding fabrication performance, could be formed by heat, also could be processed through mechanical machining.

9.    Acrylic can be made into a variety of shapes and products needed. An outstanding feature is to remain high degree of transparency with high degree of thickness.

10. Lightweight, cheapness, easy to shape.

11. the acrylic material has unparalleled high degree of brightness as well as the following advantages : good toughness, not easily damaged; repairable; it has soft texture, with no bit cold in winter. It has many colors, meeting different requirement. Products made with acrylic, are not only exquisite, but also endurable.

12. Environment friendly:

1)    its radiation is similar with human being’s skeleton.

2)    Waste material could be recycled for reuse, recycling is easy and convenient.

3)    High Recyclable rate, Strengthen environmental awareness is increasingly

recognized.

4)    No hazardous monomer or smell will be released.

5)    Food safety, no harm to human body.

13. Energy saving: Good degree of light transmission, up to 92-93 %, less light intensity

required, reducing lights, power saving, saving energy and cost.

14. Strong impact resistance, sixteen times than ordinary glass, suitable for installation in a safe zone for special needs.

15. Good Insulation performance, suitable for a variety of electrical equipment.

16. Light weight, half weight of ordinary glass.

17. Colorful, high degree of brightness, unparalleled to other materials.

18. Strong plasticity, easy molding.

19. Easy to maintain, easy to clean, rainwater can naturally clean.

20. Soft texture, feeling not so cold as glass or ceramic in winter.

21. Bright in color, meet the individual pursuit of for quality of life.

22. Excellent performance for printing or coating, if used suitable printing or spraying coating technology, it could give acrylic products ideal surface decoration effect & outlook.

23. Good endurance, similar with aluminum, good stability with chemicals, can endure the erosion of many chemical substances.

24. Finely protection to internal lights, extend the service life of lights.

25. Endurable to fire, free of spontaneous combustion and self extinguishing.

26. There’re acrylic material which has different & multiple performance, various color and visual effects, could meet various requirement of the customers.

27. Extremely visual impacting after proper processing, decoration and printing.

What are the difference between acrylic display and other material? Acrylic vs Glass

Acrylic vs Glass

In industry, acrylic material has a wider application than glass material, as it has many advantages over glass material.

1.    In the aspect of processing, acrylic can be processed into much more forms and shapes than glass.

2.    They are both fragile, however acrylic material is more flexible than glass. When glass breaks, it shatters into sharp pieces which easily hurt people; while acrylic breaks into large, blunt pieces, and will not hurt people. By comparison of two material, one prefer harmless acrylic material.

3.    Both high safety for food grade, chemical stabilityendure general erosion of chemicals, not soluble with water.

4.    Visible light permeation 99%UV 72% weight is 1/2 of common glass.

5.    Light permeation to 92-93%ordinary transparent plastic(PS, AS, PVC etc.) has light permeation only a little more than 80%.

6.    Anti-impact performance is 12~18 times of ordinary silicon glass.

7.    Mechanical intensity and flexibility is 10 times than ordinary silicon glasshardness similar to aluminumoutstanding weather resistance and aging resistance.

8.    Outstandingly beautiful outlookowns crystal-like gloss after polishingalias “Queen of Plastic Crystal”.

 

Acrylic vs PS

Differerence between the acrylic display and the PS injected display:

1. The acrylic display looks more transparent and cute than the PS injected display rack, and it has a high degree of surface gloss, owns crystal-like gloss after polishing,; Excellent performance for printing or coating, if used suitable printing or spraying coating workcraft, it could give acrylic products ideal surface decoration effort & outlook. Therefore it has unparalleled outstandingly beautiful outlook.

2. Acrylic has much longer performance life than PS, at least three years longer in service life.

3. The acrylic display rack doesn't need to open mould, thus no mould cost will take place, and its size and structure could be customized conveniently any time.

4. However the acrylic display is much higher unit cost than PS injected display.

5. PS injected display rack is much cheaper in unit price, however it need to open the mould in the beginning and it has a mould cost to pay additionally.

6. Acrylic has much stronger endurability under outdoor environment, it has outstanding weather resistance.

7. Acrylic has much anti-UV performance, anti-aging performance.

8. Both fragile, cracking under low temperature.

9. PS has better injection performance, suitable for production with large quantity. Small shrinking rate for product, size is stable.

10. PS after exposure under sunshine, easy to turn yellowish and blurring.

Acrylic vs PP

1. The acrylic display looks more transparent and cute than the PS injected display rack, and it has a high degree of surface gloss, owns crystal-like gloss after polishing,; Excellent performance for printing or coating, if used suitable printing or spraying coating workcraft, it could give acrylic products ideal surface decoration effort & outlook. Therefore it has unparalleled outstandingly beautiful outlook.

2. Acrylic has much longer performance life than PP, at least three years longer in service life

3. The acrylic display rack doesn't need to open mould, thus no mould cost will take place, and its size and structure could be customized conveniently any time.

4. However the acrylic display is much higher unit cost than PP injected display.

5. PP injected display rack is much cheaper in unit price, however it need to open the mould in the beginning and it has a mould cost to pay additionally.

6. PP is soft, not as strong and hard as acrylic.

7. PP’s transparency can not compare with arylic.

8. Acrylic has much stronger endurability under outdoor environment, it has outstanding weather resistance.

9. Acrylic has much anti-UV performance, anti-aging performance.

Acrylic vs PETG

  1. The acrylic display looks more transparent and cute than the PETG rack, and it has a high degree of surface gloss, owns crystal-like gloss after polishing,; Excellent performance for printing or coating, if used suitable printing or spraying coating workcraft, it could give acrylic products ideal surface decoration effect. Therefore it has unparalleled & outstandingly beautiful outlook.
  2. PETGs anti-impact performance is 1-3 times of strengthened acrylicand 3~10 times of ordinary acrylic. PETG : Hard, anti-impact, and endurable, even under environment of temperature less than -40. PETG products have enough endurability for fabrication, transportation and usage. It could avoid breaking effectively.
  3. PETG has more excellent forming performance, no white after bending under normal temperature, no white after cold bending, no crack, easy for printing and decoration.
  4. PETG is easier to produce products with complicate structure and longer stretching.
  5. PETG is fire resistant, it doesn’t belong to combustible, and doesn’t help burning, conforming the standard of building material, no hazardous substance produced after burning, more safe than acrylic.
  6. Anti-UV, could be widely used in signages outdoor or indoor, Point of Sale, Display Rack, Outdoor equipment, sales booth, protective panel for equipments, play station panel, vending machine panel etc.
  7. It is thermoplastic environment friendly product, not containing other chemical elements except C,H,O , it is a kind of plastic which is biodegradable. Products made of this material after abandoned, they will be turned to water and carbon dioxide, It can also be recycled without polluting the environment.
  8. PETG is more expensive than acrylic, but cheaper than PC and more durable than acrylic.
  9. PETG conforms the food contact standard of FDA, it could be applied in food, medical products etc. , it can be used as packing material or containers of various of foods……and it endures lipids and a lot of chemicals, resistant to the erosion of acid, alkaline and oils etc., it is regarded as a safer material for food and people.
  10. PETG has been widely used in fragrance bottles and its lids, cosmetic bottles and its lids, tubes of lipstics, cosmetic boxes, deodorizer containers, baby powder bottles, eyeliner caps, etc. and PETG injection products: filters, eustachian tube, connector of pipes, pumps,clippers, and dialysis equipments etc. Household products such as cups, salad bowl, saltcellar, pepper shaker, bank card, water containers etc., which need high safe requirements for people.

Acrylic vs PVC

1. PVC is softer, cheap and usually thinner.

2. Transparent PVC thickness usually is not more than 3mm.

3. PVC’s transparency can not compare with arylic.

4. PVC is not food safe, and not environment friendly.

5. PVC usually is used together with acrylic structures as a part of display.

Acrylic vs MDF

Totally differerent on every aspect: the outlook, the transparency, the texture etc.

Acrylic vs Wood

Different in many aspects, but mainly acrylic is energy saving, environment protective, however wood will need to harm the environment.

Acrylic vs Sheet metal

Differences mainly appears as the transparency, outlook, durability and firmness.

Acrylic vs Ceramic

Comparing with traditional ceramic material, acrylic has unparalleled high gloss, and it has the following advantages: Good flexibility, not easily breakable, easy to be repaired, only use a soft foam with a bit of toothpaste, could clean the sanitary to be fresh.

Soft texture, not feeling that cold in winter.

Bright in color, could meet different individual pursuit for quality life.

Environment friendly, it’s radiation is similar to human being’s skeleton.

What are the difference between glued display and injected display ?

Glued display doesn’t need to open mould, and its structure and configuration could be customized every time without extra charge, thus it will save a huge amount of mould cost comparing with injected ones, and glued display has its featured good outlook comparing with injected ones. When people don’t want to invest the mould cost, or the product is not suitable for injection, or people don’t want to produce to many quantity for the model, or people want to try the market with the new design, glued acrylic display will be the best choice. Injected products need the buyers to invest the mould cost or a production order of huge quantity, and once the mould opening for one model is started, it can not be modified or changed any longer. If you want to have another model with a “better” design, you will have to open a new mould again or resort to glued acrylic fabrication.

Is glued display strong enough ?

Yes, if you don’t throw them or stand on it, or use the acrylic display to hold metals blocks.

What’s the main features and advantages of glued acrylic display ?

Glued display doesn’t need to open mould, and its structure and configuration could be customized every time without extra charge, thus it will save a huge amount of mould cost comparing with injected ones, and glued display has its featured good outlook comparing with injected ones. When people don’t want to invest the mould cost, or the product is not suitable for injection, or people don’t want to produce to many quantity for the model, or people want to try the market with the new design, glued acrylic display will be the best choice.

What about your development plan in the nearest future ?

We will develop a lot of series of acrylic displays (most of them with pusher system, and also with some other materials such as MDF, PC, PETG, sheet metal etc. ) for different lines, such as cosmetics, pharmaceuticals & health-care products, e-cigarettes, drinks & beverages, daily consuming & household items etc., for the usage of merchandising, sample displaying, sales promotion etc.

We will attend Globalshop 2015 in Las Vegas in US during Mar. 24-26th 2015.

How about workcraft process:

Design or drawing auditing →Materials Purchasing→ Laser cutting → Milling →  Polishing → heat bending→  Silk screen printing →  gluing →  assembling →  inspection →  packing →  shipment

 

What's your main Equipment ?

Laser cutting machine 5

High speed router 2

Diamond polishing machine     1

Spindle milling machine     1

Surface planer 1

Flame polishing machine    2

Table saw   2

Table engraving machine    1

Precision Drying Oven 1

Heat bending machine 4

Ultrasonic welding machine 1

And more……

Do you supply displays for any international brands ?

Yes, Loreal, Kaufland, Rimmel, Sally hanson, Napolean Perdis, K-Mart, Big-W, Watsons, Evergreen etc.

 

Do you have QC department ?

Yes, we have QC department, 3 QC.

Do you have R&D department ?

Yes, we have R&D department, 3 designers.

Do you provide ODM products ?

Yes, we have a lot ODM products. Every month we will develop at least 2-3 new products with new design.

More questions ?

Please approach our sales team and ask them directly by email,skype , or telephones!

They will give you prompt and professional reply !

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